We’ve been overusing the term Artificial Intelligence and AI with everyone we meet online and offline. Mostly inspired by its influence in multiple industries. A lot of them indeed.
The way industries are employing this smart technology is indeed overwhelming. In fact, the use of machine learning, artificial intelligence, and deep learning is becoming pervasive in all walks of life. This ubiquitous and generous use of AI gives us a tonne of hope and curiosity about how Artificial Intelligence is going to help us deal with our day-to-day hardships.
Healthcare industry is one industry which touches almost every human on the planet. And we are already witnessing how the healthcare industry is trying to revolutionize patient care, diagnosis, and even surgical procedures with the help of Artificial Intelligence. Using robotic operations, automated medical appointments, secure and up-to-date digital health records et cetera. These use cases are a solid proof of more disruptive development coming in the near future in the healthcare vertical.
Let’s look into some great examples of Artificial Intelligence within the healthcare industry.
Zocdoc is the leader in the healthcare appointment space. A truly beneficial network, where patients can find doctors nearby and peruse real user reviews for those physicians for further consideration. The website caters to patients in more than 20 cities with the range of specialty doctors, from allergist to urologist.
How is AI used at Zocdoc?
Zocdoc’s Insurance Checker was pushed live recently for their iOS and Android users and their mobile website. This brand new feature mainly eases the ever existent pain point of both patients and doctors — that is the insurance checker now analyses, understands, and auto verifies the health insurance for a given patient.
For the healthcare industry, mainly to verify health insurance information can cost invaluable time. In general, the administrative cost alone makes up to 15% of all healthcare spendings according to 2016 CAQH index report.
Also, Zocdoc worries that the quarter of office manager’s’ time is spent dealing with insurance verification.
Healthcare organizations focus on hiring a strong team for customer support. Where representatives take patient inquiries via phone, email, chat, and every other communication medium. In this space, an automated technology powered by Artificial Intelligence will be of great help.
Juniper Research announced that the inclusion of AI within health industry workflows will help organizations save more time. And the existing chatbots will become adept at their work because of the developments in AI and continuous learning. A survey revealed that chatbots, if implemented correctly can save a minimum of $8 billionannually, by the year 2022.
Chatbots generally use multiple technologies, such as sentiment analysis, natural language processing, and knowledge management to have accurate and realistic conversations with real humans.
Language processing is all about making right assumptions and understanding what the user is speaking about. And then by applying latest technical methodology create a conversation flow, either direct or via guidance.
Virtual Assistant Platforms
The Nuance Virtual Assistant platform initiates pre-built capabilities that trigger clinical workflows and initiate the conversational dialogue.
With the voice recognition technology comes the healthcare virtual assistant designed for clinics and hospitals, voice biometrics and text-to-speech, EHR integrations and strategic health IT relationships, an archetype smart speaker customized for healthcare use-cases and to maintain a secure platform.
Technology needs to be unobtrusive and support the process of providing high-quality patient care — not get in the way, said David Ting, MD, Chief Medical Information Officer at Massachusetts General Physicians Organization. Nuance’s AI-powered virtual assistant technology implanted into the ER will aid us to create a unique new generation patient care a reality.
Nuance is helping create healthcare environs where clinicians can refocus on their patients without technology intervening in their way, said Peter Durlach, Senior Vice President of Strategy, healthcare division, at Nuance.
Lab Results Diagnosis
The Belgian inventor Walter DeBrouwer who founded Scanadu — a controversial personal medical scanner company, is unveiling his stealth mode venture: an AI-powered “robodoctor” called doc.ai.
Holding an undeniable affinity for medicine but with the desire to move into software, DeBrouwer and longtime buddy, Dr. Alan Greene figured out and set path towards the opportunity in the growing number of “omics” — genomics, microbiomics, phenomics, etc. And the mountain of data that was piling up on the human body without any proper interpretation method.
With doc.ai, DeBrouwer plans to unburden doctors and assign it to an artificial intelligence diagnosis robot: to interpret lab results. The company’s first product will identify blood tests, then genetic tests, then they’ll gradually add a variety of other tests.
The platform will use natural language processing to literally speak with patients through an application and elucidate their lab results to them. If and only if communication reaches a stalemate, the platform will route the patients to a human doctor.
Emotional Intelligence Standards
AI-based virtual assistants are evolving swiftly, and more and more efforts are being devoted to making the robots emotionally intelligent — able to pick up on subtle changes in speech, intonation or gestures to analyze a person’s swings in moods and feelings.
The ways it could impact wellness and healthcare are fascinating. By reading into vocal tone, AI platforms can further detect depression, or even identify the underlying chronic conditions such as heart disease. For example, a Tel Aviv-based startup called Beyond Verbal is working on analytics tools that works with Amazon Alexa et al. to gain insight into the behavioral and vocal patterns of patients.
Along the same lines, hospitals are looking to realize the benefits of AI and EI to muse hard about where and how the technology can be deployed as it continues to mature, said Anthony Chambers, Director in the life sciences practice at Chicago-based consultancy West Monroe Partners.
These are some of the horizons where Artificial Intelligence is highly utilized currently. While the uses for AI in healthcare are enormous and varied. Voice-enabled virtual assistants can help clinicians get hold of notes or allow surgeons see safety checklists. They can help staff who handle coding and transcription processes. Smart deployments of the technologies like this will hold the potential for major gains in hospital efficiency. And with other advanced technologies like emotional intelligence and deep learning, the creations to analyzing and assisting both patients and doctors will aid more advancements in the healthcare industry.
Manuj Aggarwal is an entrepreneur, investor and a technology enthusiast who likes startups, business ideas, and high-tech anything. He enjoys working on hard problems and getting his hands dirty with cutting-edge technologies. In a career spanning two decades, he has been a business owner, technical architect, CTO, coder, startup consultant, and more. Learn more about Manuj’s consulting services and courses at tetranoodle.com.